If ClientSnap doesn’t do what we showed you in the demo, tell us within 7 days of going live and we’ll refund your setup fee and your current month in full. Your 7 days start when your system is live and taking real orders — not when you pay. If we can’t get you live at all, you get everything back, no time limit.
Your window starts on your go-live date — the day we confirm to you in writing that ClientSnap is live and handling real orders for your restaurant. We use go-live rather than your payment date so that setup time never eats into your window.
Within those 7 days, if the service doesn’t work as demonstrated, email sales@clientsnap.ai and tell us what’s wrong. We’ll try to fix it first. If we can’t fix it within 5 business days, we refund your setup fee and your current month’s subscription in full.
Once your 7-day window has passed:
If we can’t get ClientSnap working for your restaurant at all, you get a full refund of everything you’ve paid us — setup fee and subscription — regardless of how long it has taken. We don’t keep money for something we couldn’t deliver.
Email sales@clientsnap.ai with your restaurant name and what went wrong. We reply within 3 business days. Approved refunds go back to your original payment method within 5–10 business days — how quickly it appears after that is up to your bank.
If you’re unhappy, please talk to us before raising a chargeback with your bank. We’d rather fix it or refund you directly — it’s faster for you either way.
If we change this policy we’ll update the date at the top of this page. The policy that applied on the day you paid is the one that applies to you.
ClientSnap — sales@clientsnap.ai