How does review routing work?

After pickup, ClientSnap asks how it went. Happy guests are sent to your Google review page; unhappy ones go to a private feedback form so you can fix it first.

Yes — you’re asking every guest for honest feedback and directing them to the right place. Nothing is faked or hidden.

Protect Your Rating — Smart Review Routing

Ask at the right moment

A review request that actually gets answered.

About 30 minutes after pickup — while the meal is fresh — ClientSnap sends a short WhatsApp asking how it was. Timing is why the response rate is high.

✓Automatic request ~30 min after pickup
✓Short, friendly, in the customer’s language
✓No staff time, every single order

Thanks for ordering, Sara ⭐ How was the Goat Biryani today? ClientSnap · WhatsApp

😀 Loved it😐 It was okay😕 Not great

Route by sentiment

Protect the rating that decides who orders.

Happy guests get your Google review link. Unhappy ones go to a private form that reaches you first — so you fix the problem instead of reading about it in public.

✓Happy → your Google review page
✓Unhappy → private form, straight to you
✓Catch problems before they cost you orders

😀 4–5★→Google review

😕 1–3★→Private form → you

Rating

4.7 ★

▲ from 4.3

Complaints caught

first

before public

Turn every meal into a 5-star review.

See the review flow route a happy guest to Google and a complaint to a private form — live.

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